COOKIES POLICY
Coastal Stays Ltd trading as West Bay Retreats
Last updated: 09/08/26
1. About This Cookie Policy
This Cookie Policy explains how Coastal Stays Ltd, trading as West Bay Retreats (“West Bay Retreats”, “we”, “us” or “our”) uses cookies and similar technologies when you visit and use our website.
It explains:
* What cookies are;
* Why we use them;
* The different types of cookies that may be used;
* How third-party services may use cookies;
* How you can manage your cookie preferences; and
* How to contact us if you have any questions.
This Cookie Policy should be read alongside our Privacy Policy, which explains more generally how we collect, use and protect personal information.
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2. What Are Cookies?
Cookies are small text files that websites place on your computer, smartphone, tablet or other device when you visit them.
Cookies allow websites to recognise a device and can be used for a variety of purposes, including enabling essential website functions, remembering preferences, maintaining the security of a booking session and understanding how visitors use a website.
Some cookies are deleted when you close your browser (“session cookies”), while others remain on your device for a specified period or until you delete them (“persistent cookies”).
Cookies may be set directly by West Bay Retreats (“first-party cookies”) or by organisations providing services through our website (“third-party cookies”).
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3. How We Use Cookies
The West Bay Retreats website may use cookies and similar technologies to:
* Ensure the website functions correctly;
* Enable our online booking and availability system;
* Maintain secure booking sessions;
* Remember your preferences;
* Process or facilitate secure payments;
* Improve website performance;
* Understand how visitors use our website;
* Identify and resolve technical problems;
* Protect the website against fraud and misuse;
* Measure the effectiveness of our website and marketing, where you have provided the necessary consent.
We will only use non-essential cookies where permitted under applicable law and, where required, after obtaining your consent.
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4. Types of Cookies We May Use
A. Strictly Necessary Cookies
These cookies are necessary for the website to operate properly and cannot generally be switched off through our cookie preference centre.
They may be required to:
* Operate the website;
* Maintain website security;
* Remember your cookie preferences;
* Provide booking functionality;
* Maintain items or dates selected during the booking process;
* Enable secure payments;
* Prevent fraudulent or malicious activity.
Because these cookies are necessary to provide a service you have requested or for the website to function correctly, your consent is not normally required for their use.
You may be able to configure your browser to block these cookies, but doing so could prevent parts of the website or booking system from working correctly.
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B. Functional Cookies
Functional cookies allow the website to remember choices you make and provide enhanced functionality.
For example, they may remember:
* Your preferred settings;
* Information previously entered into appropriate website fields;
* Display preferences;
* Certain booking preferences.
Where legally required, these cookies will only be activated after you have given your consent.
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C. Analytics and Performance Cookies
We may use analytics cookies to understand how visitors interact with the West Bay Retreats website.
These cookies can help us understand information such as:
* Which pages are most frequently visited;
* How visitors arrive at our website;
* How visitors navigate around the website;
* How long visitors spend on particular pages;
* Whether visitors encounter errors;
* General website usage and performance.
This information helps us improve the website and the booking experience.
If we use services such as Google Analytics or another analytics provider, non-essential analytics cookies will only be used in accordance with applicable consent requirements.
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D. Advertising and Marketing Cookies
We may in future use advertising or marketing cookies to help us understand the effectiveness of our advertising and, where appropriate, show relevant West Bay Retreats advertising to people who have previously visited our website.
These technologies could potentially be provided by services such as search engines or social media platforms.
Where consent is legally required, advertising and marketing cookies will not be activated unless you have chosen to accept them.
You can subsequently withdraw or change your consent through our cookie preference facility.
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5. Booking and Payment Services
Our website may use third-party services to provide:
* Availability searches;
* Online reservations;
* Booking management;
* Secure payment processing;
* Booking confirmations.
These providers may place cookies or use similar technologies where necessary to provide their services.
Where cookies are strictly necessary to complete a booking or process a payment, they may operate without consent where legally permitted.
Any non-essential cookies used by these services will be subject to applicable consent requirements.
Once our booking and payment providers have been selected, details of relevant third-party cookies should be included within our website’s cookie management system.
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6. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including:
* Airbnb;
* Booking.com;
* Local attractions;
* Restaurants;
* Tourism websites;
* Mapping services;
* Social media services;
* Payment providers.
When you follow a link to an external website, that organisation may place cookies on your device according to its own cookie and privacy policies.
West Bay Retreats does not control cookies placed directly by independent third-party websites.
We recommend reviewing the relevant third party’s privacy and cookie information when visiting its website.
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7. Our Cookie Consent Banner
When you first visit the West Bay Retreats website, you may be presented with a cookie consent banner.
Where applicable, this will allow you to:
ACCEPT ALL COOKIES
REJECT NON-ESSENTIAL COOKIES
or
MANAGE COOKIE PREFERENCES
Rejecting non-essential cookies will not prevent you from accessing the main areas of our website or making a booking, although certain optional functionality may be affected.
Your cookie preference will itself normally need to be stored so that we can remember your choice.
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8. Changing Your Cookie Preferences
You can change your cookie preferences at any time by selecting:
[COOKIE SETTINGS]
on our website.
Withdrawing your consent will not affect the lawfulness of any processing that took place before your consent was withdrawn.
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9. Managing Cookies Through Your Browser
Most internet browsers allow you to control cookies through their settings.
Depending on your browser, you may be able to:
* View stored cookies;
* Delete individual or all cookies;
* Block cookies;
* Block third-party cookies;
* Receive a warning before cookies are placed;
* Delete cookies automatically when closing your browser.
Please be aware that blocking all cookies may affect the operation of our website and could prevent certain booking or payment functionality from working correctly.
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10. Cookie List
The precise cookies used by the West Bay Retreats website will depend upon the website, booking, payment and analytics services that we use.
Our website should maintain an up-to-date cookie list identifying, where applicable:
Cookie Provider Purpose Type Duration
[To be populated] [Provider] [Purpose] Strictly Necessary / Functional / Analytics / Marketing [Duration]
This information should be reviewed whenever new functionality or third-party services are introduced to the website.
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11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
* Changes to our website;
* Changes to the cookies we use;
* Changes to our booking or payment providers;
* Changes to analytics or marketing services;
* Changes in applicable law or regulatory guidance.
The latest version will always be available on our website.
The date at the top of this Cookie Policy indicates when it was last updated.
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12. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact:
Coastal Stays Ltd
Trading as West Bay Retreats
Company Number: [COMPANY NUMBER]
Registered Office: [REGISTERED OFFICE ADDRESS]
Email: [EMAIL ADDRESS]
Telephone: [TELEPHONE NUMBER]
For further information about how West Bay Retreats collects, uses and protects personal information, please see our Privacy Policy.