CANCELLATION POLICY

We understand that plans can sometimes change.

If you need to cancel your holiday, please notify West Bay Retreats in writing by email as soon as possible.

Your cancellation will take effect from the date we receive your written notification.

Cancellation more than 8 weeks before arrival

Your payments will be refunded less the 25% booking deposit.

Cancellation between 4 and 8 weeks before arrival

50% of the total booking price will remain payable.

If you have already paid more than 50%, the balance above this amount will be refunded.

Cancellation 28 days or fewer before arrival

100% of the total booking price will remain payable and no refund will normally be provided.

If we can re-let your dates

Where a cancellation charge applies and we successfully re-let all or part of your cancelled stay, we may provide an additional refund taking into account the replacement booking income received and any reasonable costs incurred.

We will not retain more than is reasonably justified in the circumstances.

Holiday Insurance

We strongly recommend that guests obtain suitable holiday/travel insurance at the time of booking.

Depending on the policy selected, appropriate insurance may provide protection if you have to cancel because of illness, injury, family emergencies, travel disruption or other unforeseen circumstances.

Choosing not to obtain appropriate insurance does not change the cancellation terms applicable to your booking.

Cancellation by West Bay Retreats

In the unlikely event that we have to cancel your booking because the accommodation becomes unavailable for reasons within our control, we will offer alternative dates where reasonably possible or refund the amounts you have paid to us for the affected accommodation.

Your statutory consumer rights are not affected.

Coastal Stays Ltd trading as West Bay Retreats